{"id":2299,"date":"2026-03-28T18:48:23","date_gmt":"2026-03-28T18:48:23","guid":{"rendered":"https:\/\/minchev.consulting\/?post_type=certificate&#038;p=2299"},"modified":"2026-04-11T16:54:06","modified_gmt":"2026-04-11T16:54:06","slug":"generative-ai-for-customer-service-with-microsoft-365-copilot-professional-certificate","status":"publish","type":"certificate","link":"https:\/\/minchev.consulting\/bg\/certificate\/generative-ai-for-customer-service-with-microsoft-365-copilot-professional-certificate\/","title":{"rendered":"\u041f\u0440\u043e\u0444\u0435\u0441\u0438\u043e\u043d\u0430\u043b\u0435\u043d \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0442 \u201e\u0413\u0435\u043d\u0435\u0440\u0430\u0442\u0438\u0432\u0435\u043d \u0438\u0437\u043a\u0443\u0441\u0442\u0432\u0435\u043d \u0438\u043d\u0442\u0435\u043b\u0435\u043a\u0442 \u0437\u0430 \u043e\u0431\u0441\u043b\u0443\u0436\u0432\u0430\u043d\u0435 \u043d\u0430 \u043a\u043b\u0438\u0435\u043d\u0442\u0438 \u0441 Microsoft 365 Copilot\u201c"},"content":{"rendered":"<style>.wp-block-kadence-advancedheading.kt-adv-heading2299_a370e3-ae, .wp-block-kadence-advancedheading.kt-adv-heading2299_a370e3-ae[data-kb-block=\"kb-adv-heading2299_a370e3-ae\"]{margin-top:var(--global-kb-spacing-sm, 1.5rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading2299_a370e3-ae mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading2299_a370e3-ae[data-kb-block=\"kb-adv-heading2299_a370e3-ae\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading2299_a370e3-ae img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading2299_a370e3-ae[data-kb-block=\"kb-adv-heading2299_a370e3-ae\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading2299_a370e3-ae wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading2299_a370e3-ae\">Description<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The Generative AI for Customer Service with Microsoft 365 Copilot Professional Certificate strengthens <strong>capability to apply generative AI in customer service operations<\/strong>, focusing on faster resolution, higher consistency, and better knowledge use. It supports improving how teams draft responses, summarize cases, and standardize communication, reducing handling time while maintaining quality and a customer-focused tone.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The program builds practical competence in <strong>AI for business<\/strong>, <strong>Microsoft Copilot<\/strong>, and <strong>customer service management<\/strong>, enabling more structured workflows and scalable support practices. It helps integrate AI assistance into daily service processes, improve collaboration across teams, and increase operational visibility through clearer documentation and repeatable patterns. The result is improved customer experience, higher agent productivity, and more reliable service outcomes.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns2299_fff0ed-62{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns2299_fff0ed-62 .kt-button{font-weight:normal;font-style:normal;}.kt-btns2299_fff0ed-62 .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns2299_fff0ed-62 .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns2299_fff0ed-62 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns2299_fff0ed-62 .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns2299_fff0ed-62 .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns2299_fff0ed-62 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns2299_fff0ed-62 .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns2299_fff0ed-62\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn2299_f0c21d-34.kb-button{width:initial;}<\/style><div data-aos=\"fade-up\" data-aos-duration=\"600\" data-aos-once=\"true\" class=\"kb-blocks-button-aos kb-btn-width-type-auto\"><a class=\"kb-button kt-button button kb-btn2299_f0c21d-34 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/www.linkedin.com\/learning\/certificates\/c570fa9a92169ed447f95d4a8035b4e439136ee44a709a0f4c5d65ad7981ebf5?trk=share_certificate\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"kt-btn-inner-text\">Verify certificate<\/span><\/a><\/div><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading2299_455c2a-86, .wp-block-kadence-advancedheading.kt-adv-heading2299_455c2a-86[data-kb-block=\"kb-adv-heading2299_455c2a-86\"]{margin-top:var(--global-kb-spacing-sm, 1.5rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading2299_455c2a-86 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading2299_455c2a-86[data-kb-block=\"kb-adv-heading2299_455c2a-86\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading2299_455c2a-86 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading2299_455c2a-86[data-kb-block=\"kb-adv-heading2299_455c2a-86\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading2299_455c2a-86 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading2299_455c2a-86\">Certifying organizations<\/h3>\n\n\n<style>.kb-portfolio-loop2299_98f606-b8 .kb-portfolio-grid-wrap{column-gap:30px;}.kb-portfolio-loop2299_98f606-b8 .kb-portfolio-grid-wrap{row-gap:30px;}.kb-portfolio-loop2299_98f606-b8 .kb-blocks-portfolio-grid-item{background-color:var(--global-palette9, #ffffff);border-top:1px solid;border-right:1px solid;border-bottom:1px solid;border-left:1px solid;border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kb-portfolio-loop2299_98f606-b8 .kb-portfolio-overlay-color{background-color:rgba(23, 104, 234, 0);}.kb-portfolio-loop2299_98f606-b8 .kb-portfolio-overlay-border{border-top:1px solid rgba(255,255,255,0.8);border-right:1px solid rgba(255,255,255,0.8);border-bottom:1px solid rgba(255,255,255,0.8);border-left:1px solid 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data-columns-sm=\"3\" data-columns-xs=\"2\" data-columns-ss=\"2\"data-item-selector=\".kb-portfolio-masonry-item\"><div class=\"kb-blocks-portfolio-grid-item\"><div class=\"kb-blocks-portfolio-grid-item-inner-wrap kb-feat-image-align-none\"><div class=\"kadence-portfolio-image\"><div class=\"kadence-portfolio-image-intrisic kt-image-ratio-66-67\" style=\"padding-bottom:66.67%\"><div class=\"kadence-portfolio-image-inner-intrisic\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/minchev.consulting\/wp-content\/uploads\/2026\/04\/LinkedIn-Learning-1024x683.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/minchev.consulting\/wp-content\/uploads\/2026\/04\/LinkedIn-Learning-1024x683.png 1024w, https:\/\/minchev.consulting\/wp-content\/uploads\/2026\/04\/LinkedIn-Learning-300x200.png 300w, https:\/\/minchev.consulting\/wp-content\/uploads\/2026\/04\/LinkedIn-Learning-768x512.png 768w, https:\/\/minchev.consulting\/wp-content\/uploads\/2026\/04\/LinkedIn-Learning-18x12.png 18w, https:\/\/minchev.consulting\/wp-content\/uploads\/2026\/04\/LinkedIn-Learning.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><\/div><\/div><div class=\"kb-portfolio-grid-item-inner\"><a href=\"https:\/\/minchev.consulting\/bg\/organization\/linkedin-learning\/\" aria-label=\"LinkedIn Learning\" class=\"portfolio-hover-item-link\"><\/a><div class=\"kb-portfolio-overlay-color\"><\/div><div class=\"kb-portfolio-overlay-border\"><\/div><div class=\"kb-portfolio-content-item-inner\"><h4 class=\"entry-title kb-portfolio-loop-title\">LinkedIn Learning<\/h4><div class=\"kb-blocks-portfolio-taxonomies\">Certification Provider &#124; Learning Platform &#124; Training Provider<\/div><\/div><\/div><\/div><\/div><div class=\"kb-blocks-portfolio-grid-item\"><div class=\"kb-blocks-portfolio-grid-item-inner-wrap kb-feat-image-align-none\"><div class=\"kadence-portfolio-image\"><div class=\"kadence-portfolio-image-intrisic kt-image-ratio-66-67\" style=\"padding-bottom:66.67%\"><div class=\"kadence-portfolio-image-inner-intrisic\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/minchev.consulting\/wp-content\/uploads\/2026\/04\/Microsoft-Corporation-1024x683.png\" class=\"attachment-large size-large wp-post-image\" alt=\"Microsoft Corporation\" srcset=\"https:\/\/minchev.consulting\/wp-content\/uploads\/2026\/04\/Microsoft-Corporation-1024x683.png 1024w, https:\/\/minchev.consulting\/wp-content\/uploads\/2026\/04\/Microsoft-Corporation-300x200.png 300w, https:\/\/minchev.consulting\/wp-content\/uploads\/2026\/04\/Microsoft-Corporation-768x512.png 768w, https:\/\/minchev.consulting\/wp-content\/uploads\/2026\/04\/Microsoft-Corporation-18x12.png 18w, https:\/\/minchev.consulting\/wp-content\/uploads\/2026\/04\/Microsoft-Corporation.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><\/div><\/div><div class=\"kb-portfolio-grid-item-inner\"><a href=\"https:\/\/minchev.consulting\/bg\/organization\/microsoft\/\" aria-label=\"Microsoft\" class=\"portfolio-hover-item-link\"><\/a><div class=\"kb-portfolio-overlay-color\"><\/div><div class=\"kb-portfolio-overlay-border\"><\/div><div class=\"kb-portfolio-content-item-inner\"><h4 class=\"entry-title kb-portfolio-loop-title\">Microsoft<\/h4><div class=\"kb-blocks-portfolio-taxonomies\">Certification Provider &#124; Software Vendor &#124; Training Provider<\/div><\/div><\/div><\/div><\/div><div class=\"clearfix\" style=\"clear:both\"><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p class=\"translation-block\">\u041f\u0440\u043e\u0444\u0435\u0441\u0438\u043e\u043d\u0430\u043b\u043d\u0438\u044f\u0442 \u0441\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0442 Generative AI for Customer Service with Microsoft 365 Copilot \u0443\u043a\u0440\u0435\u043f\u0432\u0430 <strong>\u0441\u043f\u043e\u0441\u043e\u0431\u043d\u043e\u0441\u0442\u0442\u0430 \u0437\u0430 \u043f\u0440\u0438\u043b\u0430\u0433\u0430\u043d\u0435 \u043d\u0430 \u0433\u0435\u043d\u0435\u0440\u0430\u0442\u0438\u0432\u0435\u043d \u0438\u0437\u043a\u0443\u0441\u0442\u0432\u0435\u043d \u0438\u043d\u0442\u0435\u043b\u0435\u043a\u0442 \u0432 \u043e\u0431\u0441\u043b\u0443\u0436\u0432\u0430\u043d\u0435\u0442\u043e \u043d\u0430 \u043a\u043b\u0438\u0435\u043d\u0442\u0438<\/strong>, \u0441 \u0444\u043e\u043a\u0443\u0441 \u0432\u044a\u0440\u0445\u0443 \u043f\u043e-\u0431\u044a\u0440\u0437\u043e \u0440\u0435\u0448\u0430\u0432\u0430\u043d\u0435 \u043d\u0430 \u043a\u0430\u0437\u0443\u0441\u0438, \u043f\u043e-\u0432\u0438\u0441\u043e\u043a\u0430 \u043f\u043e\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u0442\u0435\u043b\u043d\u043e\u0441\u0442 \u0438 \u043f\u043e-\u0434\u043e\u0431\u0440\u043e \u0438\u0437\u043f\u043e\u043b\u0437\u0432\u0430\u043d\u0435 \u043d\u0430 \u0437\u043d\u0430\u043d\u0438\u044f\u0442\u0430. \u041f\u043e\u0434\u043f\u043e\u043c\u0430\u0433\u0430 \u043f\u043e\u0434\u043e\u0431\u0440\u044f\u0432\u0430\u043d\u0435\u0442\u043e \u043d\u0430 \u043d\u0430\u0447\u0438\u043d\u0430, \u043f\u043e \u043a\u043e\u0439\u0442\u043e \u0435\u043a\u0438\u043f\u0438\u0442\u0435 \u043f\u043e\u0434\u0433\u043e\u0442\u0432\u044f\u0442 \u043e\u0442\u0433\u043e\u0432\u043e\u0440\u0438, \u043e\u0431\u043e\u0431\u0449\u0430\u0432\u0430\u0442 \u0441\u043b\u0443\u0447\u0430\u0438 \u0438 \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0438\u0437\u0438\u0440\u0430\u0442 \u043a\u043e\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u044f\u0442\u0430, \u043a\u0430\u0442\u043e \u043d\u0430\u043c\u0430\u043b\u044f\u0432\u0430 \u0432\u0440\u0435\u043c\u0435\u0442\u043e \u0437\u0430 \u043e\u0431\u0440\u0430\u0431\u043e\u0442\u043a\u0430 \u0431\u0435\u0437 \u043a\u043e\u043c\u043f\u0440\u043e\u043c\u0438\u0441 \u0441 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u043e\u0442\u043e \u0438 \u043e\u0440\u0438\u0435\u043d\u0442\u0438\u0440\u0430\u043d\u0438\u044f \u043a\u044a\u043c \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u0442\u043e\u043d.<\/p>","protected":false},"featured_media":2300,"template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"certificate-category":[10,15,13],"certificate-provider":[23,29],"certificate-skill":[56,150,149,84,151],"class_list":["post-2299","certificate","type-certificate","status-publish","has-post-thumbnail","hentry","certificate-category-ai-data","certificate-category-cloud-microsoft-365-workplace-tools","certificate-category-crm-automation-customer-operations","certificate-provider-linkedin-learning","certificate-provider-microsoft","certificate-skill-artificial-intelligence-ai","certificate-skill-customer-service-management","certificate-skill-generative-ai-for-customer-service","certificate-skill-microsoft-copilot","certificate-skill-sales-support-tools"],"acf":[],"taxonomy_info":{"certificate-category":[{"value":10,"label":"AI 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